2x HOT COLD PACK First Aid Reusable Ice Heat Gel Packs Microwaveable Relief
- DESCRIPTION
- WARRANTY & RETURN
- UNDELIVERABLE POSTCODES
Shipped direct from Melbourne, Australia. 100% AUTHENTICITY GUARANTEED RETURNS POLICY - RISK FREE SHOPPING! We offer a 60 day money back guarantee on all products. If you are not satisfied with your purchase, we will refund the purchase price. All goods must be returned at the buyer's expense and be in the same condition as received, including all original packaging. 5 STAR CUSTOMER SERVICE If you have any enquiries, concerns or complaints regarding the product or our service please send us a message. Every customer is important to us and we will do our best to ensure that your experience with us is nothing short of excellent. We ship via International Registered Post to all countries. Please note additional costs (import duties & taxes) may be applicable to you upon arrival of your item/s as per the customs rules/regulations in your country. Please contact your local customs office for further information.
Shipping
Our warehouse is not open to the public and pick up is not available. However we offer free shipping on the majority of our items to almost anywhere in Australia. We are working with Allied Express, Australia Post, Fastway, and Toll to provide the most efficient delivery and service at a reasonable price. Most orders are shipped out the day after payment has been received. You will receive an email notification with the tracking number after we have processed your order.
Unfortunately there are some postcodes that we cannot deliver to. Please see our list of Undeliverable Postcodes before making payment to ensure that your order can be processed successfully.
Estimate delivery time:
VIC: 2-6 working days
QLD & NSW: 4-8 working days
SA, WA & TAS: 5-10 working days
Return
Faulty Product:
Unless stated otherwise, we offer a 12-month warranty on all products. In the unlikely event that your order arrives damaged or is faulty please contact us immediately. In addition to a detailed description of the problem we ask that you provide us with some images (or a short video clip) so that we can quickly proceed with the warranty process. Once approved by our customer service team we will contact you to confirm the process for the return, refund or replacement of the item. Please do not open ebay case or attempt to return the item without our approval as this will only delay the process.
Change of mind:
Please read the item description carefully before you place an order or contact us with any questions that you might have as we charge a 20% restocking fee on most items.
Not happy with your purchase?
Your feedback is really important to us. Please do not leave negative feedback or open ebay or Paypal case before contacting us. We do accept returns and will do our best to resolve any problem you might have.
If you have a question or require further information please contact us by email: admin@factory-direct.shop
We don’t deliver any items to the below postcodes:
- SA 5701
- WA 6740, 6743
- TAS 7151
We don’t deliver large/bulky items to the below postcodes:
- NT 0800-0999
- NSW 2382, 2641,2717, 2831, 2898, 2899
- QLD 4184, 4421, 4450-4499, 4680, 4700-4805, 4806-4899, 4900-4999, 9920-9999
- TAS 7151
- SA 5495, 5701
- WA 6055, 6215-6699, 6700-6799
Please note that some postcode might not be on the list. In the event that we are unable to ship your item due to the address we will refund your payment as soon as possible.
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