Factory Direct Shop About Shipping Policy

Factory Direct Shop About Shipping Policy

Thank you for shopping with Factory Direct Shop! We strive to ensure your orders are delivered quickly and efficiently. Below, you’ll find all the details about our shipping process, delivery timelines, and policies.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays) after payment is confirmed. Once your order is shipped, you will receive a confirmation email with tracking information so you can monitor your package’s journey.

Shipping Options & Delivery Times

We offer a variety of shipping options to meet your needs:

Standard Shipping: 1-3 business days

Expedited Shipping: 2-3 business days

Express Shipping: 1-2 business day

Delivery times are estimates and begin once your order has been shipped. Please note that delays may occur due to carrier issues, weather conditions, or other unforeseen circumstances.

Shipping Rates

Shipping costs are calculated at checkout based on the weight of your order, destination, and selected shipping method. We occasionally offer free standard shipping promotions for orders over a certain amount—be sure to check our website for current deals!

International Shipping

We ship to most countries worldwide. International delivery times typically range from 7-21 business days, depending on the destination and customs processing. Customers are responsible for any applicable customs duties, taxes, or fees, which are determined by the destination country.

Order Tracking

Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package in real time through our website or the carrier’s tracking portal. You can track your order here... Customer tracking page 

Shipping Restrictions

Some items may have shipping restrictions due to size, weight, or destination. If your order includes restricted items, our team will notify you promptly to discuss alternative arrangements.

Undeliverable Packages

If a package is returned to us as undeliverable (due to an incorrect address, failed delivery attempts, or refusal), we will contact you to confirm the next steps. Additional shipping fees may apply for reshipment.

Questions or Concerns?

If you have any questions about your order’s shipping status or need assistance, please contact our customer support team at [email address] or [phone number]. We’re here to help!

For more information, visit our FAQ page or read our full Terms & Conditions.