YES4PETS 138cm Cat Scratching Post Tree Post House Tower with Ladder-Grey
- DESCRIPTION
- WARRANTY & RETURN
- UNDELIVERABLE POSTCODES
This 138 cm Scratch Tree features cubby holes and platforms of various heights to allow your pet to jump, hop, skip, scratch, rest and nap to its heart's content. And as for its claws maintenance, the fully wrapped 7cm thick sisal covered poles are ideal for your small cat or kitten to practice her daily regime of keeping its claws in good shape. Besides, it also helps to keep your pet off your expensive furniture too. Made from E1 standard board and natural sisal, the entire unit is both pet and eco-friendly. Best of all, the Scratch Tree is upholstered with a plush velvety surface for extra comfort and style.
Features:
* 138cm tall cat tree
* Fully-wrapped sisal post
* Plush covering
* E1 standard board & 7cm extra thick solid post
* Eco-friendly sisal
* Suitable for small cat and kitten
Specifications
* Material: E1 standard board
* Sisal: Non-toxic
* Post diameter: 7cm
* Colour: Grey
* Overall dimensions: about 51 x 36 x 138cm
Package Contents
1 x Cat Tree
1 x Assembly Kit
1 x Assembly Manual
COM (change of mind) Return Policy:
Products must be returned within 14 days from the date of delivery.
The product must be unopened and in brand new condition, with the return to be organised by the customer. Once received and verified to be in the condition specified, refund is only of the item value minus 15% restocking fee (not including initial shipping). An additional return charge, which is same or exceeding cost as that of initial shipping, will be deducted from the refund on returns due to delivery failure caused by customer error.
Shipping
Our warehouse is not open to the public and pick up is not available. However we offer free shipping on the majority of our items to almost anywhere in Australia. We are working with Allied Express, Australia Post, Fastway, and Toll to provide the most efficient delivery and service at a reasonable price. Most orders are shipped out the day after payment has been received. You will receive an email notification with the tracking number after we have processed your order.
Unfortunately there are some postcodes that we cannot deliver to. Please see our list of Undeliverable Postcodes before making payment to ensure that your order can be processed successfully.
Estimate delivery time:
VIC: 2-6 working days
QLD & NSW: 4-8 working days
SA, WA & TAS: 5-10 working days
Return
Faulty Product:
Unless stated otherwise, we offer a 12-month warranty on all products. In the unlikely event that your order arrives damaged or is faulty please contact us immediately. In addition to a detailed description of the problem we ask that you provide us with some images (or a short video clip) so that we can quickly proceed with the warranty process. Once approved by our customer service team we will contact you to confirm the process for the return, refund or replacement of the item. Please do not open ebay case or attempt to return the item without our approval as this will only delay the process.
Change of mind:
Please read the item description carefully before you place an order or contact us with any questions that you might have as we charge a 20% restocking fee on most items.
Not happy with your purchase?
Your feedback is really important to us. Please do not leave negative feedback or open ebay or Paypal case before contacting us. We do accept returns and will do our best to resolve any problem you might have.
If you have a question or require further information please contact us by email: admin@factory-direct.shop
We don’t deliver any items to the below postcodes:
- SA 5701
- WA 6740, 6743
- TAS 7151
We don’t deliver large/bulky items to the below postcodes:
- NT 0800-0999
- NSW 2382, 2641,2717, 2831, 2898, 2899
- QLD 4184, 4421, 4450-4499, 4680, 4700-4805, 4806-4899, 4900-4999, 9920-9999
- TAS 7151
- SA 5495, 5701
- WA 6055, 6215-6699, 6700-6799
Please note that some postcode might not be on the list. In the event that we are unable to ship your item due to the address we will refund your payment as soon as possible.
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